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on 1 April 2022

10 Questions To Ask A Security Company | Private Security

10 Questions To Ask A Security Company | Private Security

10 Questions To Ask A Professional Security Company

When it comes to protecting your business, property or home in Vancouver, you’ll want to be sure that you are working with a professional security company. With 64 reports of robbery, 317 of breaking and entering and 352 cases of assault, in January 2022 alone, according to data recorded by Vancouver Police Department, private security is essential if you own a business, are in charge of a building or have valuable assets, and are concerned about the safety of your loved ones.

And that’s why it’s important to ask security companies some tough questions before hiring them. By doing this, you can get a sense of how professional and experienced they are and understand how they can help protect you, your business and your valuables. In this article, we will reveal 10 questions that you should ask any security company before signing a contract with them.

1: What Type Of Experience Do You Have?

Knowledge is power in any industry and asking about the security company’s level of experience is key. This is an important question to ask because you need to be sure that the private security company you are working with has the necessary experience to protect your business, and/or property.

Since criminals are now using technology to hack into security systems, a professional security company should be well aware of possible threats, the latest trends in crime and have multi-level systems in place to protect their clients. A good sign of a professional security company is being given a list of references for you to review, and/or a portfolio of their previous projects.

2: What Services Do You Offer?

Some people are simply looking to hire a security guard to keep an eye on a business premises during the night, whereas others are in search of a more advanced security system. This also depends on your unique business model, industry, assets and private security needs. But to find a good match, you must voice your needs to security companies or risk wasting precious time.

While some may offer security guard and patrol services, other companies take this a step further by installing CCTV, alarms and restricting access to certain parts of the building and perhaps bringing in canine units. If you have specific security needs, be sure to ask whether they are able to provide them.

3: How Much Do You Charge?

Always ask about the company’s pricing structure to make sure you’re getting a good deal when it comes to private security services. Don’t be shy to ask about discounts, offers and promotions too. While many security companies tend to offer a flat rate when it comes to fees, others may charge per hour. Ask for a quote once you’ve discussed your needs and take time to consider the offer before making a final decision.

4: What’s Included With The Security Service?

When you are looking for a new security service Vancouver, you’ll want to be sure that you are getting the most bang for your buck. To do this, be sure to ask about what specifically is included in their service.

For example, some companies may include 24/hour CCTV monitoring in their service, while others might charge extra for that. Knowing exactly what is included can help you filter through your options and find a company that is not only professional but matches your security needs too.

Professional Security Company

5: Do You Offer A Satisfaction Guarantee?

With plans to invest around half a million dollars to combat rising homelessness, poverty and mental health in Vancouver, concerns continue to grow regarding a noticeable rise in crime. (2) So, when you hire a security company you will likely have certain expectations when it comes to your level of safety. Which is why a good question to throw at a professional security company to see their reaction to it, is whether they offer a satisfaction guarantee.

While security companies can’t exactly guarantee that your business or home won’t become a target for criminals, they may be able to offer you the confidence that should anything happen they will deal with the issue in a fast and efficient way. And this is the peace of mind you’re likely looking for.

6: What Are The Cancellation Policy T&Cs?

Suppose you’re not happy with a security guard and patrol service and you’d like to end the contract. To avoid being hit with an early cancellation fee, or being tied into a contract with a company you just don’t trust anymore, find out the cancellation policy before entering into a contract with a security company. Read the small print and if a company seems dodgy, it’s best to avoid them altogether.

7: How Do You Deal With Emergencies?

Emergencies can happen, whether to do with crime, accidents at work or a power cut. A professional private security team will have procedures in place should an emergency take place. Ask about their procedures to gauge how they may react to an emergency. Remember any reputable security team should be confident, supportive and calm during a crisis situation!

8: Are You Licensed and Insured?

Putting anyone in charge of your safety means taking on an additional risk, and that’s why professional security companies will be licensed and carry insurance. Make sure to ask these key questions while interviewing for a private security company. Hiring a licensed and insured company will protect you and your business in the event of an accident or injury. .

9: How Do You Vet & Train Your Team?

Security guards and security companies must be trustworthy as they’re being given access to areas, buildings and in some cases private residences in order to protect them against criminals. This means hiring a security guard involves an intensive vetting process to make sure the individual entrusted with keys, codes and general security doesn’t use this opportunity to commit a crime themselves.

A professional security company must also train all new recruits on the procedures to follow should they encounter a dangerous situation, or apprehend a criminal onsite. So, ask about the company’s vetting and training procedures to get a feel for the company and their values.

10: What Security Software & System Do You Use?

Last but not least we come to security software and systems. Since we live in such a digital-first world, many buildings are now fitted with security systems to restrict and limit access in and out. If this is something you’d like a private security company to install, ask whether they can do this for you during the hiring process. Also make a point to ask about the software they use to manage key codes, monitor surveillance cameras and detect criminal activity.

Ask The Right Questions Before Hiring a Professional Security Company

When it comes to your business security, you can never be too careful. That’s why it’s important to do your research first and ask the right questions before hiring a professional security company. By doing so, you can be sure that you are making the best decision for your business. At Optimum Security, we take security and mobile patrol services seriously and help our clients enjoy complete peace of mind when it comes to business security. Feel free to contact our team for more information.