Private security primarily consists of trained security guards. These guards are tasked with on-site surveillance. Required to pass our strenuous training program prior to employment, our security guards can be hired for a wide variety of services including corporate security, loss prevention, mobile patrol, special events security, fire watch security, and personal bodyguards.
Every single security guard that works for Optimum Security must complete a mandatory training program. A custom-designed training program, we first provide our employees with a comprehensive orientation. Stretching beyond the requirements of the Ministry of Public Safety and Security, orientation includes first aid, CPR, and WHMIS training. Next, we educate our employees on customer service methods. Understanding customer needs and expectations is important and we want our employees to be educated in this area.
Following orientation and customer service training, we then provide our employees with on-site training. This on-site training is continuous and regularly updates employees on site policies and procedures, patrols, emergency procedures, and access control.
Designed to reinforce professionalism and team building, our training program is broad and covers several specialized areas. We offer a special course for concierge training, which includes real world experimental training focusing on excellent service delivery. We also offer supervisor and Certified Protection Officer (CPO) training.
Our security services are used in a wide variety of industries. Hospitals, airports, museums, banks, retail shops, residential areas, warehouses, and commercial properties are just a few of the popular areas where our services are used.
Yes. Optimum Security's guards are trained and licensed according to the requirements of the province where they work. Guards may also receive assignment-specific training in areas such as emergency response, conflict resolution, de-escalation, first aid, fire safety and customer service. Personnel are matched to each property's requirements and the responsibilities of their assigned security role.
The cost of hiring a security guard in Vancouver, Calgary, or Toronto depends on the type, schedule, location, and complexity of the security coverage required. We customize our security guard services rather than using one fixed package or rate for every client. Pricing can vary based on factors such as the number of guards required, hours of coverage, site conditions, patrol frequency, risk level, and whether specialized or emergency security is needed. We assess each client's requirements before recommending an appropriate security program. For accurate pricing for your property or organization, you can contact us directly and request a customized security quote.
Mobile patrol covers a property through scheduled or randomized visits, while an on-site security guard remains at the property for an assigned shift. Our mobile patrol security guard services can include vehicle or foot patrols, alarm response, lock and unlock services, property inspections, access checks, and after-hours monitoring. Randomized patrols can also make security routines less predictable. An on-site guard provides a continuous physical presence and can monitor activity, control access, assist visitors, respond to incidents, and perform site-specific duties throughout the shift. We can also combine on-site guards and mobile patrol when a property requires both continuous coverage and broader patrol support.
We provide rapid-response emergency security coverage, with deployment based on the location, circumstances, and personnel required for the situation. Our emergency security guard services are designed for urgent and unexpected needs, including short-notice site coverage, security incidents, fire watch requirements, workplace concerns, and other situations requiring additional protection. We maintain 24-hour emergency-response contacts for British Columbia, Alberta, and Ontario, and our mobile teams can support urgent response and ongoing monitoring. Because every incident is different, exact deployment timing depends on factors such as your location and the type of coverage required. Contacting our emergency response team directly allows us to assess the situation promptly.
We use TrackTik technology, GPS-supported monitoring, and digital reporting to provide visibility into security activity on your property. TrackTik helps our operations team monitor guard locations, patrol activity, guard tours, incidents, and assigned duties while maintaining digital activity and incident records. Clients can also receive relevant event-status notifications by email or SMS, providing greater visibility into how security coverage is being delivered across their property.
Our services are available in the Canadian provinces of Alberta, Ontario, and British Columbia, including Vancouver Lower Mainland, Vancouver Island, the Northern Coast, and Interior British Columbia.
We equip our security guards with the latest technology. This allows them to be as effective and efficient as possible when watching for and reporting suspicious activity. This also allows guards to be vigilant in reporting and responding to citizen or client concerns.
