24 Hour Emergency Response 604-644-9229 (BC) 780-995-9229 (AB) 416-628-3393 (ON)
Concierge security is a specialised form of security service that combines traditional security measures with a strong focus on providing a high level of customer service and hospitality. It differs from traditional security services in that it not only prioritises the safety and security of clients or residents but also offers assistance, information, and a welcoming presence. Concierge security guards are often positioned in roles that require interpersonal skills, making them both security providers and customer service representatives, creating a more hospitable and secure environment for clients or residents.
Concierge security is essential for businesses and residential complexes as it offers a dual benefit of heightened security and enhanced customer experience. It combines traditional security measures with a welcoming and professional approach, ensuring safety, access control, privacy, and peace of mind for clients or residents, while also promoting a positive image for the establishment.
Concierge security guards typically possess qualifications such as relevant security licences and certifications as required by local regulations. They often receive specialised training in areas like access control, visitor management, customer service, conflict resolution, emergency response, and privacy protection. Concierge security personnel are selected and trained to provide a balance of security and hospitality, ensuring that they possess the interpersonal skills necessary for their role. Specific qualifications and training may vary based on the security provider and local requirements, but the overall aim is to equip guards with the knowledge and skills needed to deliver excellent customer service while maintaining a secure environment.
Yes, concierge security guards are often equipped to provide cultural and multilingual support to accommodate diverse client or resident populations. This capability ensures that clients and residents from various backgrounds feel welcomed and understood, contributing to a more inclusive and responsive customer service experience within a business or residential setting.
Training and protocols are established to ensure the safety and security of clients or residents with high-profile or sensitive roles in concierge security. This may include advanced training in confidentiality, threat assessment, and discreet security measures. Guards are trained to handle these situations with the utmost professionalism, ensuring the privacy and well-being of clients or residents while providing the necessary security measures to mitigate any potential risks or threats to their safety.
Our building fire panel went down suddenly, and the repair took several weeks to complete. We hired Optimum because of their experience with vulnerable folks in the DTES. Every firewatch guard I met was calm, friendly and with a professional, courteous demeanour, which is exactly what we asked for, and what was best for this building. Every person in the office I dealt with was helpful, reasonable and professional. This should not be that unusual to find in companies, but it is. Really happy we decided on Optimum for this project.
Great service. Professional and always answered when we called.
I first had an issue with this company, but the owner of the company called me and had a nice conversation. The misunderstanding was cleared. I am happy with this company and would like to award them five stars.
Great company to deal with, extremely fast service (35) minutes, on a last minute call out. Received follow up from them to confirm all was ok, great communication, very friendly staff, could not do enough to help you out. Will definitely use again if needed.